Shipping policy

Shipping Policy

Everything we ship is made in the USA and cut to order, so here's exactly what to expect from the moment you order to the day your pad arrives.

Processing and production time

Because every pad is cut to your exact size, your order is made to order — we cut and pack it after you place it. Most orders are cut and ready to ship within [1–3] business days. During busy periods or holidays, this may take a little longer, and we'll note any delays on our site.

Your total delivery time is this production time plus the transit time below.

Shipping rates

Shipping is free on all orders within the United States. No minimums and no surprises at checkout — the price you see is the price you pay.

Where we ship

We ship throughout the United States, with free shipping on every domestic order.

International orders: we don't offer international shipping through our website yet, but we're happy to help. If you're outside the U.S. and would like a rug pad, contact us at sales@daltnrugpad.com or [optional phone] with your shipping address and the pad and size you want, and we'll put together a shipping estimate for you.

Transit time

Once your order ships, delivery typically takes [2–7] business days within the U.S. via [USPS / UPS / FedEx]. Transit times are estimates provided by the carrier and aren't guaranteed.

Order tracking

When your order ships, we'll email you a confirmation with a tracking number so you can follow it to your door. If you haven't received tracking within [5] business days of ordering, email us at sales@daltnrugpad.com.

Damaged or lost shipments

If your pad arrives damaged, or your tracking shows delivered but it hasn't arrived, contact us within [14] days at sales@daltnrugpad.com with your order number and a photo (for damage). We'll work with you and the carrier to make it right — see our Refund Policy for how we handle damaged or incorrect orders.

Shipping addresses

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered at checkout, though we'll always try to help if something goes wrong.

Questions

Email us at sales@daltnrugpad.com and we'll be glad to help.