Refund policy

Thank you for shopping with Dalton Rug Pad.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at sales@daltonrugpad.com. Returns must be sent to the following address:

Carpet & Rug Inc.
daltonrugpad.com
2625 S. Dixie Hwy.
Dalton, GA 30720

If your return is approved, we'll send you a prepaid return shipping label along with instructions for sending your package. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

The cost of the prepaid return shipping label will be deducted from your refund. For example, if your order total was $150 and the return label cost $25, your refund would be $125.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Return shipping costs will not be deducted for items that arrive damaged, defective, or incorrect.

Non-Returnable Items

We cannot accept returns on sale items or gift cards. If you have questions about whether your item is eligible, please contact us.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, your refund (minus the return shipping label cost) will be issued to your original payment method or check within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at sales@daltonrugpad.com.

You can always reach us with any return questions at sales@daltonrugpad.com.