Refund policy

Refund Policy

Thank you for shopping with Dalton Rug Pad. Because every pad we make is cut to

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@daltnrugpad.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@daltnrugpad.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at donnie@carpetsindalton.com.

order, please read this policy carefully before you buy.

Custom-cut, made-to-order items

Every rug pad we sell is cut to the size, shape, and thickness you choose, specifically for you. For that reason, custom-cut pads cannot be returned, exchanged, or refunded once they've been made — except where the item arrives damaged, defective, or different from what you ordered (see below).

Please double-check your measurements and selections before placing your order. If you're unsure how to measure, see our Custom Cut Service page, or reach out and we'll help.

Damaged, defective, or incorrect orders

We stand behind everything we make. If your pad arrives damaged, has a manufacturing defect, or isn't what you ordered, we'll make it right.

Your order number
A photo of the issue

Once we've confirmed the problem, we'll send a replacement or issue a full refund — at no cost to you. You won't need to ship a damaged or defective pad back unless we ask.

Changing or canceling an order

We begin cutting orders quickly. If you need to change or cancel, contact us within [24 hours] of placing your order and we'll do our best to catch it. Once a pad has been cut, the order can no longer be changed or canceled.

Refunds

When a refund is approved, we'll process it to your original payment method within [5–10] business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Non-returnable items

Custom-cut and made-to-order rug pads (this covers standard orders)
[Gift cards, if you sell them]
[Final-sale or clearance items, if applicable]

Warranty

Our rug pads are also backed by a 10-year warranty against manufacturing defects, which is separate from this refund policy. [Optional: link to or describe your warranty terms.]

Questions

Email us at [sales@daltnrugpad.com] and we'll be glad to help.